Pros and Cons of Online Social Support Exchange on Social Networking Sites: A User's Perspective
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Date
2023
Authors
Lyubenko, Roman
Journal Title
Journal ISSN
Volume Title
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Abstract
The article dissects the subject of online social support exchange on social networking sites, or SNS (mostly Facebook and Instagram) through the eyes of the platforms’ active users. Drawing on 20 semistructured in-depth interviews with SNS users from Ukraine, it discusses both the benefits of support exchange in the online realm, such as speed, resilience, unobtrusiveness, and its drawbacks, such as depersonalization, ‘ghosting,’ and privacy concerns. The text also explores the sentiments towards some of the main digital instruments of exchanging support on SNS, in particular posts and various forms of "likes," as well as the perceived effectiveness of online social support in general. Additionally, it provides some context on how the phenomenon has been impacted by the 2022 Russian invasion of Ukraine.
Description
Keywords
online social support, social networking sites, paralinguistic digital affordances, social support effectiveness, article
Citation
Lyubenko R. Pros and Cons of Online Social Support Exchange on Social Networking Sites: A User's Perspective / Roman Lyubenko // Studia Universitatis Babes-Bolyai Sociologia. - 2023. - Vol. 2023, Issue 1. - P. 103-125. - https://doi.org/10.2478/subbs-2023-0004